Deliveries & Returns

Deliveries & Returns Pollicies

Orders confirmed and paid for by 1.30pm Monday-Friday will be dispatched the same working day (excluding weekends & bank holidays). Any orders outside of this window will be processed the NEXT business day.

In order to qualify for FREE DELIVERIES, a minimum of £25 must be spent by a single customer. Once this is achieved, an option for FREE DELIVERIES (2-3 Business Days) will appear at checkout. It is therefore your responsibility to click this option. Failure to do this will incur a delivery charge which we may not be able to refund to you. Alternatively, it is also within your right to choose a payable option which may deliver the item(s) sooner.

Free Deliveries apply between Monday - Fridays only. Alternatively, Saturday deliveries are available at checkout but DO NOT qualify for free deliveries (until further notice). No deliveries on Sundays.

We aim to get all orders placed before 1.30pm dispatched the same day (Monday-Friday). On rare occasions, the dispatching times can be affected due to unforeseen circumstances.

Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

Only the available shipping options for your order will be shown at the checkout. 

The shipping cost will be applied accordingly for orders that require more than one service.

We provide warranty for all products for up to 60 days from the date of purchase, except for e-liquids, CBD and clearance products, for which warranty does not apply.

Our Delivery Services

Royal Mail 24 (1-2 Business Days)

Royal Mail 48 (2-3 Business Days)

Royal Mail 24 Tracked (1-2 Business Days) 

Royal Mail 48 Tracked (2-3 Business Days)

Yodel 48 (Mon-Sat) (2-3 Days)

Yodel Express (Mon-Sat) (1-2 Days)

Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (Untracked) or any other Untracked service. No replacements or refunds will be provided in these cases.

Due to lack of courier liability, we are unable to provide refunds or replacements for orders sent using the Yodel Small Parcel 48 Non-POD service.

Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us within 7 days regarding delivery issues.

We aim to deliver all of our orders within the estimated delivery duration. We aim to get all orders placed before 1.30pm dispatched the same day (excluding weekends & bank holidays). On rare occasions, the dispatching times can be affected due to unforeseen circumstances.

In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made.

*We cannot be held liable for lost shipments under the untracked international service. Refunds or replacements will not be provided in these circumstances.

For orders more than 5kg, please contact us to obtain the best quote.

Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.

We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status. Please see a list of currently restricted countries here.

Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.

We highly advise you to check the destination country's laws regarding importing vaping/CBD products before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.

 

Return & Refunds

If you are not completely satisfied with the product, please contact us first before opening a dispute.

Please contact us within 2 days of receiving the product.

Return Policy

Please make sure to include the order number in all correspondence regarding returns.

If you have received items that were damaged in transit, please get in contact with us within 2 days. We will advise you of the next steps. The goods may/may not be eligible for replacement or refund.

Errors and shortages must be notified within 2 days of receipt.

In the event that you have received a faulty item, you must notify us within 2 days of the goods being received. If you inform us of the faults after the 2 day period, then we are unable to accept returns.

Prior to contacting us regarding a faulty or damaged product, please obtain as much information as possible, including pictures and any additional proof. This will help us resolve the situation sooner.

If you change your mind and wish to return the item, please inform us within 2 days of the goods being received. In this instance, we can only accept returns if the items are in brand new, unopened and unused condition in its original packaging. The buyer will be liable for returns costs.

If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.

We provide warranty for all products for up to 60 days from the date of purchase, except for e-liquids, CBD and clearance products, for which warranty does not apply.

Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products. 

You will be responsible for any damages caused to the items in return transit by inappropriate packaging.

We will do our utmost to be fair in all instances, and to help you resolve any problems that you may have experienced. Our main goal above anything else is customer satisfaction.

Please note: We do not allow customers to return the products prior to delivery. They will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. If you change your mind regarding the product, please wait until the order has been received and use the returns process as described above.